Partially Degraded Service

Active Incidents

  • "Connection lost" because of Anti-Virus

    When trying to use any of the AI features via Open Router, some uses may experience a connection lost error. This happens because their antivirus software has started to consider open router a bad website.

    We identified the following AVs to be the cause:

    • Norton
    • Avast
    • TotalAV
    • Avira

    To gain access to Open Router again, add them to the allow list inside your antivirus software. The Open Router team is already trying to fix this issue.

    6:17 AM on December 25, 2024

About this page

This page lists all our internal and 3rd party services, as well as AI providers we integrate with.

If you're experiencing issues, please contact us on our discord (https://novelcrafter.link/discord) or directly via [email protected]

Novelcrafter

operational
90 days ago
99.99% uptime
today

Help & Support

operational
90 days ago
99.99% uptime
today

AI / LLMs

degraded performance
90 days ago
91.9% uptime
today

Payments

operational

3rd Party Services

operational
No incidents reported in the last 14 days.