Help Center / Documentation is operational again.
7:32 PM on February 14, 2025
[Automated] Help Center / Documentation was inaccessibleHelp Center / Documentation is operational again.
6:29 PM on February 14, 2025
This incident has been resolved.
Here's what happened:
At 12:21 UTC, we made an upgrade of the infrastructure to Novelcrafter. The changes we implemented were:
Internally, updates are done via automation that add a new version with the changes, and then roll over the instances/servers one by one. Usually this causes no issues, except taking a bit of time.
However, the switch to a streamed response had to be done asynchronously, and not in time with the rest. This caused the responses from Novelcrafter confusing a down-stream service about the format - returning incorrect content.
We tried to rollback the upgrade, but just as it finished, the down-stream service swapped over to the correct format - causing the same issue, just in reverse.
The issue was resolved when all server instances were back up-to-date with today's update.
At 12:31 UTC the services were operational again.
12:31 PM on January 29, 2025
[Automated] Help Center / Documentation was inaccessibleHelp Center / Documentation is operational again.
11:52 AM on January 22, 2025
When trying to use any of the AI features via Open Router, some uses may experience a connection lost error. This happens because their antivirus software has started to consider open router a bad website.
We identified the following AVs to be the cause:
To gain access to Open Router again, add them to the allow list inside your antivirus software. The Open Router team is already trying to fix this issue.
11:17 AM on December 25, 2024
[Automated] API was inaccessibleAPI is operational again.
6:55 PM on December 4, 2024