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Past Incidents

December 2024 to February 2025
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  • February 2025

    [Automated] Help Center / Documentation was inaccessible

    Help Center / Documentation is operational again.

    7:32 PM on February 14, 2025

    [Automated] Help Center / Documentation was inaccessible

    Help Center / Documentation is operational again.

    6:29 PM on February 14, 2025

  • January 2025

    Novelcrafter inaccessible due to infrastructure upgrade

    This incident has been resolved.

    Here's what happened:

    At 12:21 UTC, we made an upgrade of the infrastructure to Novelcrafter. The changes we implemented were:

    1. Switching from x86 to an ARM-based architecture
    2. Switching from 'buffered' responses to 'streamed' responses.

    Internally, updates are done via automation that add a new version with the changes, and then roll over the instances/servers one by one. Usually this causes no issues, except taking a bit of time.

    However, the switch to a streamed response had to be done asynchronously, and not in time with the rest. This caused the responses from Novelcrafter confusing a down-stream service about the format - returning incorrect content.

    We tried to rollback the upgrade, but just as it finished, the down-stream service swapped over to the correct format - causing the same issue, just in reverse.

    The issue was resolved when all server instances were back up-to-date with today's update.

    At 12:31 UTC the services were operational again.

    12:31 PM on January 29, 2025

    [Automated] Help Center / Documentation was inaccessible

    Help Center / Documentation is operational again.

    11:52 AM on January 22, 2025

  • December 2024

    "Connection lost" because of Anti-Virus

    When trying to use any of the AI features via Open Router, some uses may experience a connection lost error. This happens because their antivirus software has started to consider open router a bad website.

    We identified the following AVs to be the cause:

    • Norton
    • Avast
    • TotalAV
    • Avira

    To gain access to Open Router again, add them to the allow list inside your antivirus software. The Open Router team is already trying to fix this issue.

    11:17 AM on December 25, 2024

    [Automated] API was inaccessible

    API is operational again.

    6:55 PM on December 4, 2024

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December 2024 to February 2025
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